Customers should notify the business as early as possible if an appointment needs to be changed or canceled. Appointments may be rescheduled because of unsafe weather, lightning, heavy rain, high wind, building access issues, missing approvals, or conditions that make the work unsafe.

If a technician arrives and cannot access the property, cannot park, cannot enter a gated community, cannot obtain required building approval, or cannot safely perform the agreed scope, the appointment may need to be rescheduled. A trip fee or deposit policy may apply when confirmed in writing before the appointment.

Deposits, if used, are applied to the scheduled service unless otherwise stated in the written estimate or booking confirmation.